We’re sorry to hear that your order has arrived damaged. We take great care in packaging and shipping our products, and this is not the level of service we expect our customers to experience.

To help us resolve this as quickly as possible, we kindly ask you to provide the following photos of the parcel and its contents:

• Inside the parcel – Showing how the items were packaged.

• The damaged item – Clearly displaying the issue.

• Parcel label – Ensuring we have the correct shipment details.

• Outside of the parcel – Showing any visible damage to the packaging.

• ***Please see example images below****

Once we receive these images, we will arrange for a replacement to be sent out promptly.  Please note without these images, we cannot issue a replacement,