We sincerely apologise for any inconvenience caused. Firstly, please check that all parcels associated with your order have been delivered by checking the courier tracking information.
If all parcels have been received and you do not have an item on back order and an item is still missing, please contact us with your order reference and the details of the item missing. Rest assured, we will promptly investigate the issue and resolve it as quickly as possible.
You can contact our Customer Service Team:
📞 0300 303 88 21 (Select Option 2)
✉️ Email: sales@ironmongerydirect.com
💬 Live Chat: Available through our website