What is Click & Collect?
Click and Collect is a convenient way to order online and pick up locally, please see below options:
IronmongeryDirect Trade Counter Collection (Free):
Enjoy the convenience of picking up your order from our Trade Counter within one hour at no additional charge. Please note that collections are available during the following hours:
- Monday to Friday: 8:00 AM – 5:00 PM
- Saturday: 8:00 AM – 2:00 PM
Orders placed within one hour of the Trade Counter’s closing time may not be available for collection until the next day.
DPD Parcel Shop (£4.95):
Alternatively, you can choose to collect your order from a DPD Parcel Shop near you, with orders ready for collection within two business days.
Simply place your order online, select your preferred collection option at checkout, and we will notify you via email or text when your items are ready for pickup.
Where can I collect my parcel?
You can pick up directly from our Basildon Trader Counter and we also partner with DPD, the Click and Collect network includes over 10,000 DPD parcel shops across the UK, providing convenient pick-up locations near you. When you select the Click & Collect option at checkout, the closest pick-up points will be displayed based on your delivery address.
When will my items be ready for collection?
You will receive a notification via email or text once your items are ready for collection at your selected pick-up location. Please wait for this confirmation before visiting the parcel shop or our Basildon Trade Counter..
What happens if I don’t collect my items?
If your items are not collected within the specified timeframe, your order will be returned to us. Once the items are received, we will process a refund back to your original payment method.
For further assistance with Click & Collect, please contact our Customer Support Team.
What do you I need to take with me to collect my items?
Please bring the following:
- Your order confirmation email or SMS (printed or on your phone).
- Photo identification, for example, a passport or driving licence.